STORE POLICIES

By purchasing anything from this store and / or Bettina Norton, you are agreeing to all the policies below.
We make beautiful art. And all pieces are different, with each having its own character and beauty being one of a kind.
The frames are vintage, and have had a life before they met you, making them very special. They have marks, and ridges and show their precious age.
In the interest of taking care of artists and intellectual property, it's also important to note that all art and images on this site are copyrighted and solely owned by the artist, Bettina Norton. After sale of a piece of art, all rights to art and reproduction thereof in all formats remain with the artist.
 
General Policies
Allow at least three weeks for shipment and / or receipt for all orders. All payments and invoices are due in full upon receipt. All art comes "as is". All frames come "as is". Each piece of art is different from the next and none are ever the same. Prints that are painted are one-of-a-kind and individual. Some of art is one of a kind, or available in limited quantities. Occasionally these items will appear available online when they are in fact sold out. We will contact you as soon as possible, to let you know we are unable to fill the order. You will not be charged for items that are not shipped. All sizes for all pieces are approximate. We reserve the right to cancel orders.
 
Store Hours
Store hours are from 9am-2pm PST on weekdays, Monday - Friday. Emails will be replied to only during those times. These times are subject to change at any point, without notice.
 
Return Policy
Every order, commission, and sale is handled with care and as much clarity and transparency as possible.  My goal is for you to be completely thrilled with your purchase! Please read below to see how we can help you.
 
Can I return the artwork I purchased?
All sales of original artwork, painted prints, painted canvases and any other items sold on the bettinanorton.com website are final. Returns are not accepted.
 
My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with?
We are not liable for any mishandling or failed delivery by the shipping service (USPS, UPS of FEDEX), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that we do not run USPS, Fedex, or UPS, and we have no control over the treatment of your package in transit! It’s just as much of a bummer for us to see damaged prints as it is for you to receive them. Please reach out to them directly to start your claim for refund because of an item being damaged during transit. Unfortunately, there isn’t anything we can do on our end when a piece of art is damaged by the shipper during transit, and are unable to address issues directly.
 
That being said, this is how we typically handle situations that fall outside of our control:
 
Damaged Print
As a courtesy, on a case by case basis, occasionally we are happy to reprint and ship your order at no extra cost to you if your print is damaged in transit. To receive your replacement, we ask that you return the print to our Bettina Norton Artwork, either in the original packaging or in sturdy packaging purchased at your local post office. We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.
 
Not Delivered / Lost / Stolen
If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage and are patient with this process. If the address is correct and you believe your package to have been lost or stolen, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. We are unable to reprint any order for free that has been not delivered, lost, or stolen.
 
Commissions
Commissions require a non-refundable a 50% deposit to begin work. To create your piece, the process starts with two sketch options, to give you an idea of what we have in mind, and make sure we are on the same page.  Once you have given your approval, the painting begins. At this point, allow for 6-8 week for completion of each piece (and slightly longer during the holiday season). Prices for commissioned pieces are 15% more than already finished artwork. This is because of the extra time spent putting together a  piece that meets all of your wishes. We ask for a 50% deposit to begin, with the remaining balance, plus shipping, due once your painting is complete.
 
Payment Plans
Art can only be held with a 50% deposit.
 
Framing
Frames above the size of 16x20 inches will have plexi glass unless otherwise noted. The frames are vintage, and have had a life before they met you, making them very special. They have marks, and ridges and show their precious age.
 
Charges
We reserve the right to cancel orders. Charges not paid after 30 days of invoice delivery will be charged a 10% late fee each week. Charges not paid after 90 days will be sent to collections. Art can only be held with a 50% deposit. Art without a deposit can be held for up to one month week, after which it is no longer held and will be put up for sale again.
 
Intellectual Property
All rights to art and reproduction thereof remain with the artist before and after sale. All art and images on this site are copyrighted and solely owned by the artist, Bettina Norton. After purchase of the art, all intellectual property rights and rights to reproduction remain solely with Bettina Norton.
 
Tattoos
I am so incredibly thrilled about your love of the art. Having it as a tattoo is the highest compliment you could possibly give me and I so appreciate it. I am incredibly flattered. However, since the art is intellectual property and copyrighted, using it without my clear permission and without purchasing is an intellectual property infringement. So please do the right thing, and purchase the permission to have it as body art here on this page https://www.bettinanorton.com/store/p92/tattoo.html . If you do not already have a copy of the image, I will forward it to you in an email later so that you can give it to your tattoo artist during your appointment. I am looking forward to being a part of your tattoo and your story.
 
 
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PRIVACY
 
Your Information
Your privacy is very important to us. We do not share any personal, demographic, or financial data with any third party. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone, ever.
 
Security
Payment information is not retained by Bettina Norton Artwork and we take precautions to protect your information during this process. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way through a Payment Processing System (Stripe or Paypal, depending on our preference at checkout).

Privacy Policy
By using the Bettina Norton website, you consent to the data practices described in this statement. 
 
Collection of your Personal Information
In order to better provide you with products and services offered on our Site, Bettina Norton may collect personally identifiable information, such as your:
·      First and Last Name
·      Mailing Address
·      E-mail Address
·      Phone Number
When you purchase Bettina Norton's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction but is help in an encrypted and secure payment processing service (Stripe.com or Paypal). Bettina Norton Artwork has no access to this information.
 
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include, but are not limited to:
·      Registering for an account on our Site
·      Entering a sweepstakes or contest sponsored by us or one of our partners
·      Signing up for special offers from selected third parties; (d) sending us an email message
·      Submitting your credit card or other payment information when ordering and purchasing products and services on our Site.
To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
 
Use of your Personal Information
Bettina Norton collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Bettina Norton may also use your personally identifiable information to inform you of other products or services available from Bettina Norton and its affiliates.
 
Sharing Information with Third Parties
Bettina Norton does not sell, rent or lease its customer lists to third parties.
Bettina Norton may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Bettina Norton, and they are required to maintain the confidentiality of your information.
Bettina Norton may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Bettina Norton or the site; (b) protect and defend the rights or property of Bettina Norton; and/or (c) act under exigent circumstances to protect the personal safety of users of Bettina Norton, or the public.
 
Tracking User Behavior
Bettina Norton may keep track of the websites and pages our users visit within Bettina Norton, in order to determine what Bettina Norton services are the most popular. This data is used to deliver customized content and advertising within Bettina Norton to customers whose behavior indicates that they are interested in a particular subject area. Bettina Norton may engage with Pixels and retargeting marketing practices.
 
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Bettina Norton. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Bettina Norton website.
 
Use of Cookies
The Bettina Norton website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
 
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Bettina Norton pages, or register with Bettina Norton site or services, a cookie helps Bettina Norton to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Bettina Norton website, the information you previously provided can be retrieved, so you can easily use the Bettina Norton features that you customized.
 
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Bettina Norton services or websites you visit.
 
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
 
Children Under Thirteen
Bettina Norton does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
 
E-mail Communications
From time to time, Bettina Norton may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Bettina Norton or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Bettina Norton, you may opt out of such communications by selecting "unsubscribe" at the bottom of a newsletter.
 
Changes to this Statement
Bettina Norton reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
 
Contact Information
Bettina Norton welcomes your questions or comments regarding this Statement of Privacy. If you believe that Bettina Norton has not adhered to this Statement, please contact Bettina Norton at:
 
Bettina Norton Artwork
bettina@bettinanorton.com

 

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TERMS OF USE

Agreement between User and Bettina Norton Artwork
Welcome to Bettina Norton Artwork. The Bettinanorton.com website (the "Site") is comprised of various web pages operated by Bettina Norton Artwork. Bettinanorton.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of Bettinanorton.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
Bettina Norton Artwork (and bettinanorton.com) is a service and commerce company offering Fine Art Paintings, Commissioned Paintings, Painted Prints, Reproductions, Other Products & Goods, Resources, Consultations, Mentorships, and all other products or services.
 
Rights to Artwork and Images
All artwork, images, and graphics are the sole property of Bettina Norton and may not be used by any third party without written permission.  
Copying or reproducing artwork created by Bettina Norton (as seen on bettinanorton.com, or elsewhere) is strictly prohibited without written permission from the artist.  
Bettina Norton Artwork retains all rights to all artwork until it has been purchased by a private or public collector at which time the collector receives the right to display the artwork in their home or business.  
Bettina Norton Artwork retains all rights to the image of all artwork including the rights to the image of sold & commissioned original paintings.   
Bettina Norton Artwork retains the right to make REPRODUCTIONS OF ANY AND ALL ARTWORK CREATED BY Bettina Norton UNLESS THE COLLECTOR HAS PURCHASED THE FULL OR PARTIAL RIGHTS TO THE ARTWORK in addition to purchasing the original painting.
Collectors of reproductions have the right to display the artwork in their home or business but retain no other rights to the artwork. 
Any image of the interior which includes the artwork in a 3rd party publication (such as social media, magazine, or book) must come with attribution (artwork title, artists name). All other uses must be agreed to in advance in writing, contact: bettina@bettinanorton.com
 
Electronic Communications
Visiting Bettinanorton.com or sending emails to Bettina Norton Artwork constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
 
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Bettina Norton Artwork is not responsible for third party access to your account that results from theft or misappropriation of your account. Bettina Norton Artwork and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
 
Children Under Thirteen
Bettina Norton Artwork does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use Bettinanorton.com only with permission of a parent or guardian.
 
Cancellation/Refund Policy
Reproductions and non-original products: no cancellations will be accepted and no refunds are offered for any products, for any reason. Returns and exchanges are handled on a case by case basis. We are not liable for any mishandling or failed delivery by the shipping service (USPS, Fedex, or UPS). Please contact bettina@bettinanorton.com within 7 days of receiving your artwork. 

Original Paintings
All sales of original artwork are final. Returns or exchanges of original work are not available except for the most extreme situations which will be evaluated on a case by case basis. 
 
Links to Third Party Sites/Third Party Services
Bettinanorton.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Bettina Norton Artwork and Bettina Norton Artwork is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Bettina Norton Artwork is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Bettina Norton Artwork of the site or any association with its operators.
 
Certain services made available via Bettinanorton.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the Bettinanorton.com domain, you hereby acknowledge and consent that Bettina Norton Artwork may share such information and data with any third party with whom Bettina Norton Artwork has a contractual relationship to provide the requested product, service or functionality on behalf of Bettinanorton.com users and customers.
 
No Unlawful or Prohibited Use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use Bettinanorton.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Bettina Norton Artwork that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair Bettina Norton Artwork or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
 
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Bettina Norton Artwork or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
 
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, create or place tattooes, or in any way exploit any of the content, in whole or in part, found on the Site. Bettina Norton Artwork content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Bettina Norton Artwork and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Bettina Norton Artwork or our licensors except as expressly authorized by these Terms.
 
International Users
The Service is controlled, operated and administered by Bettina Norton Artwork from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Bettina Norton Artwork Content accessed through Bettinanorton.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
 
Indemnification
You agree to indemnify, defend and hold harmless Bettina Norton Artwork, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Bettina Norton Artwork reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Bettina Norton Artwork in asserting any available defenses.
 
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. The parties agree that a party may bring claims against the other only in each's individual capacity, and not as a plaintiff or class member in any putative class, collective and/ or representative proceeding, such as in the form of a private attorney general action against the other. Further, unless both you and bettina norton artwork agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
 Liability disclaimer
The information, software, products, and services included in or available through the site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Bettina Norton Artwork and/or its suppliers may make improvements and/or changes in the site at any time.
Bettina Norton Artwork and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided "As is" without warranty or condition of any kind. Bettina norton artwork and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.
To the maximum extent permitted by applicable law, in no event shall Bettina Norton Artwork and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability or otherwise, even if Bettina Norton Artwork or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the site. 
 
Termination/Access Restriction
Bettina Norton Artwork reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
 
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Bettina Norton Artwork as a result of this agreement or use of the Site. Bettina Norton Artwork's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Bettina Norton Artwork's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Bettina Norton Artwork with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
 
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Bettina Norton Artwork with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Bettina Norton Artwork with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
 
Changes to Terms
Bettina Norton Artwork reserves the right, in its sole discretion, to change the Terms under which Bettinanorton.com is offered. The most current version of the Terms will supersede all previous versions. Bettina Norton Artwork encourages you to periodically review the Terms to stay informed of our updates.
 
Contact Us
Bettina Norton Artwork welcomes your questions or comments regarding the Terms: bettina@bettinanorton.com
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